Meet Jessica Brewer from Farley & Son, Inc.
"Who is the lady that answers the phone whenever I call, and is so courteous and helpful?" This question is frequently asked by many customers after they have contacted the office of Farley & Son, Inc. and had the pleasure to deal with Jessica Brewer.
Jessica has been with Farley & Son since 2000 and has been bringing her charming personality and smile to work every day since. She started as an office receptionist doing many clerical tasks while her primary focus was data entry of nearly 200 work orders a day. Recently she was promoted as the shop manager at their business on Rt. 90 in Rockport. She has proven to be instrumental in numerous tasks, including helping to coordinate crew schedules for up to 125 employees, interviewing and hiring of employees, ordering all the parts needed for the company's fleet of vehicles and equipment, providing purchase orders and the tracking of purchases, as well as keeping the shop running in an orderly fashion on a daily basis...that is just to name a few! On top of that, she does numerous little things that go unnoticed on a daily basis and still does the data entry of all those work orders!
How did you end up working at Farley & Son?
I was doing a work study program while in high school at MBNA and as my senior year winded down the program did too. At the time, there wasn't a vacancy for a clerical position with MBNA so my job hunting began and I applied and received a job here at Farley's.
What do you find more challenging from your perspective as Shop Manager, a week during the peak season in the summer or a week of several snow storms in the winter?
I would have to say a busy week in the summer. Mainly because there is such a broader range of responsibility with all the different tasks and services going on verses the winter when its mainly single events and I'm able to focus on just a few different services.
What is your favorite part of your job?
The feeling of accomplishment I get at the end of each day! It seems like I either learn something new each day or I take on a new challenge that I have yet to face.
What is your least favorite part of your job?
I don't know if I want to answer this question! I don't really have any dislikes of the job, but I don't care for tasks that don't challenge me and improve my skill set. I wish I had more knowledge in the mechanical field, which would aid me when I have to order parts that I may not know anything about!
What is one task that you do that most people would never guess you do?
It would probably be one of my most important daily tasks and priorities, which is to research, price and order parts for our fleet of vehicles to keep the mechanics going daily. Needless to say I have learned a lot about parts and mechanical issues!
Being a Shop Manager can be a very stressful job at times. How do you stay so cheerful throughout the day and what kind of things do you do to relieve stress?
I think just putting a smile on my face allows me to stay positive and keep a good working atmosphere. When the stress level does buildup I love to exercise, take walks or go for a jog! I also like to spend time in the outdoors hunting and spending time with my family is very important to me.
Do you have a challenging experience while working at Farley & Son that you can share?
The daily juggle of the different responsibilities I have is a daily challenge. I have to shift gears frequently from the phone, to hundreds of pages of paperwork, to employee questions, back to the phone, etc.
Transitioning to the shop manager while still taking on most of the clerical tasks I did in the past has also been very challenging and rewarding for me.
What service has Farley & Son taken on since you started that has surprised you the most?
The interstate mowing we do for the Maine Department of Transportation. The amount of mowing we do for MDOT has expanded even more over the last year and most people don't know we even do it or the amount of work that goes into it behind the scenes.
What do you think makes you successful at your job?
It would have to be being a great "multi-tasker"! I also feel that I'm very customer service oriented with my attention to details and making sure the customer is taken care of.
What kind of process does a potential employee have to go through when applying for a job?
Each potential employee has to fill out a job application and do an interview. After that process is complete they go through a physical prescreen and then do job orientation and training.
Why would you recommend someone to apply for a job at Farley & Son?
It's a great family owned and run business and they make you feel like you're part of the family!