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  • Published
    December 21, 2018

    Audit shows CMP billing and metering systems didn’t cause skyrocketing bills

    An independent audit has concluded that skyrocketing electricity bills last winter cannot be blamed on Central Maine Power’s new billing and metering system, but the company made the situation worse with its poor response to a flood of customer complaints. A report released Thursday by the Liberty Consulting Group identified “significant gaps” in the rollout of new billing software, noting that lapses in testing …

  • Published
    July 11, 2018

    Regulators broaden CMP audit to include customer service

    A group hired to investigate complaints about significant increases in the winter bills of many Central Maine Power Co. customers will expand its probe to examine how well the company responded to those complaints. The Maine Public Utilities Commission on Tuesday authorized Liberty Consulting Group, the Pennsylvania company hired to investigate CMP, to expand its audit to include the company’s customer service …

  • Published
    October 5, 2017

    Post-hurricane repairs may buoy Maine’s boatbuilding industry

    Maine’s boatbuilding industry could get a spike in business as boat owners in Florida and the Caribbean repair and replace vessels lost and damaged in back-to-back hurricanes within the past month. Surveyors are sorting through piles of damaged boats to assess the full cost of hurricanes Irma and Maria, and it could take months to get a full account of the damage. Any repair work destined for Maine boatyards …

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