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  • Published
    September 4, 2019

    PUC staff blames frigid weather for jump in many CMP customers’ bills

    The staff for Maine’s utility regulatory agency says high usage, not meter problems or new billing software, was responsible for thousands of Central Maine Power Co. customers receiving high electricity bills in the winter of 2017-18. The conclusion by analysts with the Maine Public Utilities Commission affirms an earlier analysis done by Liberty Consulting Group, an independent auditor hired by the agency, that …

  • Published
    February 6, 2019

    Regulators threaten CMP with sanctions, fines for billing and customer service problems

    Regulators are threatening to fine Central Maine Power Co. for violating its rules by failing to issue monthly bills to thousands of new and existing customers, and for taking too long to address customer complaints. The scathing letter from the Public Utilities Commission’s consumer assistance division to CMP President Doug Herling was made public Wednesday. It is part of the PUC probe into problems with CMP’s …

  • Published
    January 25, 2019

    Solar-panel plan for Blaine House sends message

    The Mills administration is drawing up a request for proposals over the coming weeks to install solar-electric panels on the Blaine House, an action meant to signal that Maine once again aims to be a leader in clean energy development. First mentioned Jan. 2 by Gov. Janet Mills during her inaugural speech, the move is steeped in symbolism. To the extent that panels on the governor’s home are visible from street …

  • Published
    January 24, 2019

    Regulators consider extending window for CMP bill disputes

    State utility regulators on Tuesday opened a two-week comment period on how to handle payments during ongoing billing disputes with Central Maine Power customers, as their effort to uncover the root causes for thousands of billing errors drags on into 2019. At the same time, a lawyer representing customers in a proposed class-action lawsuit is charging that the Public Utilities Commission’s consumer assistance …

  • Published
    January 7, 2019

    Audit fails to quell anger over CMP bills

    An eight-month independent audit of Central Maine Power’s billing and metering systems offered hope that ongoing anger and confusion about high electric bills for tens of thousands of customers finally would be cleared up. That didn’t happen. RELATED HEADLINES Audit shows CMP billing and metering systems didn’t cause skyrocketing bills CMP neglected to charge 3,400 new accounts for months. The rest of its …

  • Published
    December 3, 2018

    CMP neglected to charge 3,400 new accounts for months; rest of its customers may get the bill

    Roughly 3,400 new Central Maine Power customers that have been drawing electricity for months have not received bills and are being charged for only a fraction of what they actually used, an action that means other CMP customers may have to make up the lost revenue. The company has decided to bill for only 30 days of service to some new customers, a decision it attributes to two factors: a rash of retirements has …

  • Published
    December 12, 2017

    Maine PUC opens inquiry into storm response by CMP, Emera

    The Maine Public Utilities Commission voted Tuesday to open an inquiry into responses by the state’s electric companies in restoring power after October’s destructive storm. It asked Central Maine Power Co. and Emera Maine to file reports detailing their responses and lessons learned in 30 days. It also said it wanted to know how electric utilities and regulated phone companies worked together after the storm and …

  • Published
    December 6, 2017

    Solar advocates get reprieve from controversial rule in advance of lawsuit ruling

    Maine’s rooftop solar installers won a four-month reprieve Tuesday when the Maine Public Utilities Commission voted to delay implementation of a rule on how people who install new systems next year will be compensated for electricity they feed into the grid. The current net-metering rule requires utilities to pay small energy generators the full retail price for the electricity they send into the grid. But under …

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