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Rockland DHHS office closed Monday after employee tests positive

Office to undergo thorough cleaning as a precaution
Apr 05, 2020

The Maine Department of Health and Human Services announced today that the DHHS regional office in Rockland will be closed on Monday after an employee tested positive for COVID-19.

DHHS was informed of the test result today and notified employees of the Rockland office. Following protocol, the Maine Center for Disease Control and Prevention is identifying people in close contact with this employee and advising them on appropriate precautions, including whether testing is necessary.

The affected employee last worked out of the DHHS Rockland office nearly two weeks ago. Their role neither involves visiting clients at their homes nor significantly engaging with the public in the DHHS Rockland office. To abide by privacy requirements, DHHS is limited in releasing further information about this case and wished the employee a speedy recovery.

The DHHS Rockland office will be closed tomorrow to allow for thorough cleaning and sanitizing per guidance from the U.S. Centers for Disease Control and Prevention. As a result of recent actions taken by DHHS to limit the number of people in our buildings to prevent COVID-19 spread, only about 20 employees were working out of the DHHS Rockland office as of last week, according to today's announcement.

To continue providing critical benefits and services to Maine people, the DHHS Rockland office is expected to reopen Tuesday, with the appropriate physical distancing measures in place.

On March 17, DHHS announced steps to support physical distancing in its 16 regional offices, without disrupting critical benefits and services. In line with guidance from the U.S. CDC, DHHS limited interactions with the public to accepting paperwork for drop-off. The department's regional offices are open to the public only for paperwork drop-offs from 9 a.m. to 11 a.m. and from 1 p.m. to 3 p.m., Monday through Friday.

Clients have been encouraged to fill out and submit applications and reviews for programs, including Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and MaineCare online through MyMaineConnection. Paperwork may be submitted via fax, email or postal carrier. Clients are strongly encouraged to sign-up for paperless noticing through MyMaineConnection to decrease delays in delivery of critical benefit updates. Individuals may also call the toll-free number at 855-797-4357 for assistance; agents are available from 7 a.m. to 4:30 p.m., Monday through Friday.






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